DELIVERY POLICY

At THREE WOLF ONLINE MARKETING, we are committed to ensuring that your office furniture reaches you safely and on time.
Our delivery process is designed to provide convenience, transparency, and peace of mind from the moment you place your order until it arrives at your location.

1. Delivery Coverage

We currently deliver throughou West Malaysia.
All deliveries are handled through trusted logistics partners to ensure your items are transported securely and efficiently.

2. Delivery Timeframe

  • Standard delivery takes approximately 3 to 7 working days after payment confirmation.
  • Larger or custom furniture orders may require additional processing time.
  • Delivery schedules may vary depending on product availability, destination, and logistics conditions.

We will notify customers via email or phone once an order has been dispatched or if there are any unexpected delays.

3. Delivery Charges

  • Delivery fees are calculated based on location, item size, and weight.
  • Shipping costs will be displayed at checkout before payment.
  • For bulk or corporate orders, special delivery rates may apply — please contact us for a quotation.

4. Receiving Your Order

Upon receiving your delivery, please:

  • Inspect all items carefully before signing the delivery note.
  • Ensure that the correct items and quantities are received in good condition.
  • Report any visible damages or discrepancies immediately to our support team at threewolfonlinemarketing@gmail.com.

If you authorize someone else to receive your order, that person must also inspect and acknowledge receipt on your behalf.

5. Delivery Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

  • Unforeseen weather conditions
  • Courier or transport issues
  • Peak holiday periods
  • Inventory or supplier delays

THREE WOLF ONLINE MARKETING shall not be held liable for delays beyond our control, but we will communicate updates promptly if your delivery is affected.

6. Failed Delivery Attempts

If a delivery attempt fails because the recipient is unavailable or the address provided is incorrect:

  • A re-delivery charge may apply.
  • Customers are responsible for providing accurate shipping information during checkout.

7. Contact Us

If you have any questions regarding delivery or need assistance with your order, please contact us:
📧 threewolfonlinemarketing@gmail.com
📞 017-779 0877
🏢 NO. 29 TKT 1 TL JSK 11, JLN MEGA JLN SAKEH, PUSAT PERDAGANGAN MEGA, 84000 MUAR, JOHOR