DELIVERY POLICY

At THREE WOLF ONLINE MARKETING, we aim to deliver office furniture safely and efficiently.

Delivery Coverage

We currently deliver within:

  • Johor and selected nationwide locations in Malaysia
    (Additional delivery charges may apply)

Delivery Time

  • Standard delivery: 3–14 working days
  • Custom or bulk furniture orders may require a longer lead time

Delivery Charges

Charges depend on:

  • Customer location
  • Size and type of furniture
  • Bulk orders may qualify for discounted delivery fees

Delivery Requirements

  • Customers must ensure accessibility for furniture placement
  • If a second delivery attempt is needed, additional fees may apply

Damaged or Incorrect Items

If any item arrives damaged or incorrect, notify us within 48 hours with photos to support your claim.

Customer support: threewolfonlinemarketing@gmail.com

REFUND POLICY

We strive for customer satisfaction. If a product does not meet expectations, refunds may be granted under the following conditions:

Refund Eligibility

  • Item is unused, in original packaging, and in resale condition
  • Refund request submitted within 7 days of delivery
  • Proof of purchase is provided

Non-Refundable Items

  • Clearance or promotional products
  • Customized furniture (special order sizes, colours, materials)
  • Products damaged due to customer misuse

Refund Process

  • Refunds are issued via the same payment method used for purchase
  • Processing time: 7–21 working days

All refund requests must be emailed to
📩 threewolfonlinemarketing@gmail.com with order details.